Digital systemic reforms have been launched contributing to the effective management of the community
Numerous applications are received from citizens and organizations every day and Yerevan Municipality initiated complete digitizing of services considering it to be the only way to avoid endless queues and paperwork. By digitalization, community services become more available and processes increase in efficiency, productivity and transparency.
Currently, the city is processing several digital projects at the same time. The municipality launched the electronic "Mulberry" document circulation system from April 1, 2022.
The official website of Yerevan Municipality (yerevan.am) is being updated and will be ready to release in December 2022. “The official website of Yerevan Municipality was developed and installed in 2012 and has been serving out citizens for 10 years, however, technologies have changed and the website doesn’t meet requirements any more”, said the head of “Technology Management Centre of Yerevan” CJSC Sargis Manukyan.
A new system of external advertising management is going to be released in February 2023. Citizens can apply through the system and see the progress of their application through computers and mobiles. As the Deputy Mayor Suren Geghamyan claimed, they intend to reduce the paperwork as much as possible and to provide only digitized services. Simplification of all processes, their transparency will bring to services on a new level of quality.
After successful implementation of education management systems of kindergartens and music schools, another project is being designed for sport schools. Information on sport schools, trainers, athletes and their achievements will be available on the new website.
Yerevan follows the “Smart City” concept gradually switching to digital management and using the technologies of the 5th generation for developing many internal and external management systems.
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